Tech Support for the EdTech Piano Learning Platform

Optimize the EdTech platform and application by identifying and rectifying front-end and back-end issues, including addressing slow loading times, checkout challenges, and cart-adding problems to provide students with robust platform functionality to enhance their piano learning experience and improve outcomes, ultimately impacting revenue growth.

Challenge

The client faced technical challenges with their EdTech platform and application, affecting both its front-end and back-end functionality. These issues included slow loading times, checkout difficulties, and visual glitches, hindering students’ piano learning experiences and negatively impacting the company’s revenue. The main back-end issues involved cart and checkout problems, such as accidental charges during free trial sign-ups, coupon support issues, and difficulties adding piano courses to the cart.

Solution

The team conducted a thorough analysis of both the front-end and back-end issues on the platform and application. By identifying the challenges faced by students, we were able to remove all barriers and make the necessary improvements. Namely, the senior backend developer fixed the cart and checkout issues, resulting in a smooth and easy checkout process for customers looking to purchase piano courses. The platform now supports multiple payment options, manages several payments, and handles heavy loads at a time while ensuring the safety and security of customer data. As a result, SmartClassicalPiano’s infrastructure was enhanced with a robust backend to make piano mastering a pleasure and provide users with an effortless buying experience.